아마존에서 온 메일 내용
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Hello from Amazon.com.
We have placed a hold on your account because the card issuer has declined our request to confirm your billing details for your Master Card ending in ** citing legal and privacy reasons. You will not be able to access your account or place orders with us until we confirm your information.
To resolve this matter, please allow the card issuer to grant our request, or send this information to our secure fax line at 206-266-1838 (US) or 001-206-266-1838 (international):
- A copy of your statement for the payment card used, including the billing address
- The last two digits of the payment card
- Your name, phone number, and e-mail address
We will convert your fax to a secure electronic image. For your security, we restrict access to your billing details to a team of account specialists.
Our Customer Service team cannot access these details, view your fax, or provide you with more information on this matter. They can only verify that we sent this request.
You can expect a response from us within 24 hours of sending your fax.
If you would like us to confirm your information with the card issuer, reply to this message from the e-mail address registered to your Amazon.com account after you have arranged for them to grant our request.
Your financial institution can use our fax number to send us the name and number of a representative we can contact by phone.
We ask that you do not open new accounts as any new order you place may be delayed.
Thank you for choosing Amazon.com.
Sincerely,
Account Specialist
http://www.amazon.com
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인터넷 여기저기 검색을 해본결과 본인 카드가 맞는지 확인 요청을 한듯 합니다.
우선 저는 하나SK 카드 로 해외주소 등록을 해서 사용을 했습니다.
하나SK 카드에 전화해서 영문 Billing Statement 를 요청 했더니, 메일로는 발송이 불가하고 팩스로만 받아볼 수 있다고 해서, 팩스로 해당 문서를 받았습니다.
1차로 해당문서만 아마존에 팩스로 보냈더니 아래와 같은 메일이 다시 왔습니다.
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Thank you for contacting us at Amazon.com.
We received your fax, however it did not contain the information required to process your order.
As previously indicated, please fax us a copy of a recent credit card *billing statement* to 206-266-1838 (from within the US) or 001-206-266-1838 (internationally) for the credit card presented for your order(s). The statement should include the following information:
* The name on the account
* The billing address on the account
* The billing telephone number on the account
To ensure that your fax is processed in the most timely manner, please be sure it includes the email address used when placing your order, and/or the order number you received in your email confirmation.
Please note that your Amazon.com account and order will remain on hold pending receipt of this fax. We apologize for any inconvenience this may cause you and appreciate your patience with our security measures.
Feel free to contact us should you have any questions or concerns. Thank you for your interest in shopping at Amazon.com.
Sincerely,
Account Specialist
Amazon.com
http://www.amazon.com
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그래서 추가로 몇개의 문서를 더 첨부해서 팩스를 보냈습니다.
하나카드 홈페이지에서 조회 가능한 전에 아마존에서 결제한 해외거래 확인서
그리고 저는 명세서를 이메일로 받고있어서 전에 아마존 결제 내용이 있는 명세서를 함께 첨부 하였습니다.
그리고 마지막에 NAME, E-MAIL, PHONE 넘버를 같이 적어서 총 3장의 내용을 팩스로 전송 하였습니다.
그리고 2틀 까지 아무런 회신이 없어서 아마존에 로그인을 시도 했더이 정상적으로 로그인이 되었습니다.
기존에 등록한 카드 내용은 삭제되어 있더군요..
다시 카드 정보를 등록하고 다른 상품을 결제했는데 정상적으로 결제 후 배송까지 완료 되었습니다.
이상 아마존에서 카드 본인요청이 왔을경우 대처 방법이였습니다.
그리고 뽐뿌에서 다른분은 아래와 같은 방법으로도 해결하셨다고 하네요.
